Shipping policy

Shipping policy

We aim to process and dispatch all of our orders within 1 to 2 business days from the moment your order has been placed. Business days include Monday – Friday excluding UK bank Holidays.

Please note that Saturdays and Sundays do not count as business days and therefore orders will be processed on the following Monday unless this is a bank holiday, in which case it will be processed on a Tuesday

During very busy sales periods this time frame can be extended. We kindly ask for your understanding in these busy periods. We hope to get your orders out as soon as possible. We are committed to processing and dispatching orders quickly and efficiently, and we appreciate your patience during these busy periods.

 

UK Delivery – All Orders are TRACKED.

United Kingdom, Isle of Man, Jersey, Guernsey

·         FREE Delivery on UK Orders over £35 (2-3 working days from dispatch) *

·         £3.99 – Royal Mail Tracked Standard Delivery (2-3 working days from dispatch) *

·         £5.50 – Royal Mail Tracked First Class Delivery (1-2 working days from dispatch) *

·         £1.50 - Royal Mail Tracked First Class Delivery on Orders over £35 (1-2 working days from dispatch) *

*Please Note Orders over £35 will receive the Royal Mail Tracked Standard Delivery unless upgraded to First Class for £1.50

 

Europe and Rest of World

Europe and Rest of World

For any orders outside the UK please contact our WhatsApp number (+44 7874 452600) or email (info@glowyeosin.co.uk) before purchase and we will sort out a customised shipping price from there, dependant on order and country.

·         £15 – Shipping (10-15 working days from dispatch) *

We understand that our skincare products are sought after worldwide. While we currently offer international shipping with a flat £15 fee, we acknowledge the complexities involved in shipping skincare products, particularly liquids, across borders. We are diligently refining our international shipping process to ensure a seamless experience for our valued customers.

However, due to varying regulations and restrictions in different countries, we kindly ask that you reach out to us before placing your international order. This allows us to assess the feasibility of shipping to your location and to provide personalized assistance in navigating any potential challenges.

Should any unforeseen issues arise, such as restrictions on shipping to your country, rest assured that we are committed to working closely with you to find a satisfactory solution. Your satisfaction is our top priority, and if you have already made a purchase that cannot be fulfilled, we will ensure you receive a full refund promptly.

Thank you for your understanding and patience as we strive to expand our reach and serve customers worldwide. Please feel free to contact us with any inquiries or concerns regarding international shipping—we're here to help!

 

Please note that shipping times are impacted by customs processing times for your specific country, which is out of our control, which could cause further delays.